Support Services

Quantiq International realizes the importance of supporting our partners and customers wherever they are and whenever they experience problems with any of our solutions. Our support organization is fielded with skilled and experienced Security Specialists that allows quick and accurate resolution of problems encountered. We extensively monitor any reported problems and ensure that they are resolved at earliest possible time.

We offer several support services to address different needs.

Telephone and Internet Support: Partners and customers can contact our support team through telephone or email. It is a standard support method provided during office hour (8 X 5). If required, partner and customers can subscribe to 24 X 7 support services that provide around the clock support response.

On-Site Support: Some problems may not be solved without physically visiting the site and perform the analysis and resolution. We offer 8 X 5 and 24 X 7 services, where we will send our Security Specialists on site to directly handle problems encountered.

Advance Replacement: Many times, problems occurred and could not be resolved without changing or repairing the hardware components, which could cause disruption on the daily operation. We offer 8 X 5 and 24 X 7 services to temporary replace customers' hardware allowing continuous operation.

Contact us for more information on our services offering: | (+65) 6812 0666